Touch the Sensor with the TOP of your phone. You will receive a tone and vibration after you have successfully started the Sensor. If your phone’s volume is turned off, you will not hear the tone.
Note
If your Sensor is not successfully scanned, you may receive a Scan Error. Follow the instructions in the message. Contact Customer Service if the error persists after repeated attempts of scanning. Customer Service is available at 1-855-632-8658 7 Days a Week from 8AM to 8PM Eastern Time, excluding holidays.
The Sensor can be used to check your glucose after the start-up period. While the Sensor is starting up, you can navigate away from the App.
Android
From the App Home Screen, scan the Sensor with the BACK of your phone to start it. You will receive a tone and vibration after you have successfully started the Sensor. If your phone's volume is turned off, you will not hear the tone.
Note
Each phone model is different. Touch the Sensor with your phone or move your phone around slowly until you learn how to scan.
The Sensor can be used to check your glucose after 60 minutes. While the Sensor is starting up, you can navigate away from the App. You will see a notification when the Sensor is ready.
Note
If you have an active Sensor and want to start a new Sensor, go to the Menu and tap Start New Sensor .